1. Eligibility for Refunds:

   • Unopened, unused products in original packaging may be returned within 14 days of purchase.

   • Defective products can be returned within 30 days of purchase.

   • Opened or used products are generally not eligible for refund due to health and safety regulations.

2. Non-Refundable Items:

   • E-liquids, CBD oils, and other consumables cannot be returned once opened.

   • Clearance or sale items are final sale and non-refundable.

3. Return Process:

   • Contact our customer service team at info@zeensmokeproducts.com to initiate a return.

   • Include your order number and reason for return in your email.

   • We'll provide you with return instructions and a return authorization number.

4. Refund Processing:

   • Refunds will be issued to the original payment method.

   • Processing time is typically 5-10 business days after we receive the returned item.

   • Shipping costs for returns are the responsibility of the customer unless the product is defective.

5. Exchanges:

   • We offer exchanges for defective products or incorrect items shipped.

   • Exchanges must be requested within 14 days of receiving your order.

6. Damaged Items:

   • If you receive a damaged item, please contact us within 48 hours of delivery.

   • Provide photos of the damaged item and packaging.

7. Restocking Fee:

   • A 15% restocking fee may apply to returns that are not due to our error.

8. Wholesale Orders:

   • Custom or bulk orders may be subject to different return terms. Please contact our wholesale team for details.

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We reserve the right to refuse any return or refund that does not comply with these terms. This policy may be updated without prior notice. For the most current policy, please refer to our website.

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For any questions about our refund policy, please contact our customer service team at info@zeensmokeproducts.com.

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